FusionOps by Trade Fusion Group helps gaming studios, ecommerce brands, and digital businesses manage customer support, player tickets, Shopify operations, fulfilment follow-ups, QA, and back-office workflows — through trained agents, structured processes, and experienced project management.
FusionOps is not a generic call centre. We are a managed support operations partner — built for gaming studios, ecommerce brands, and fast-growing digital businesses that need professional agent teams, QA control, and certified project management without building an internal department. Our delivery team brings hands-on experience gained supporting CX and QA operations for major AAA gaming titles and enterprise ecommerce operations at scale. We currently support UK and US based clients across multiple time zones.
Confidentiality & data handling: We follow client-approved SOPs, access controls, escalation rules, and confidentiality requirements for every support operation. All agents operate under defined access levels and process documentation from day one.
We work with companies that need operational capacity quickly — without the cost and delay of building a team in-house.
Three service areas. One managed operations partner.
FusionOps is supported by PMP-certified project managers experienced in Agile, Waterfall, and Scrum delivery models. This allows us to manage onboarding, workflows, SLAs, reporting, training, QA, and client communication in a structured and professional way.
Our QA team monitors support quality, response accuracy, tone, SLA compliance, escalation handling, and customer experience standards across every active operation.
Our agents are experienced across these platforms and can be trained on client-specific tools and workflows.
Also experienced with: Etsy, eBay, ShipStation, LitCommerce, Linnworks, Intercom, HelpScout, Zoho Desk, LiveChat, Crisp, Outlook, Slack, Notion, Trello, Asana, Discord and Helpshift.
Client-specific tools and platforms can be supported after a structured onboarding and training period.
We assign, brief, and onboard the right support team quickly — with structure and oversight from day one.
FusionOps gives clients the option to start with a focused pilot before moving into a larger support operation. This allows companies to test our quality, response times, reporting, and operational fit without committing to a large long-term setup from day one.
Each pilot is scoped around the client's workload, required coverage, tools, ticket volume, and support needs. Every pilot includes a dedicated point of contact and a structured weekly check-in.
For companies that want to test FusionOps with a focused support workload — ticket handling, store admin, or back-office tasks — before scaling further.
For businesses with increasing customer queries, product uploads, player tickets, or fulfilment follow-ups that need structured, managed support coverage.
For gaming, ecommerce, or digital businesses that need wider coverage, a full agent team, QA involvement, and certified project management oversight.
Each pilot is scoped individually. All enquiries are handled directly by our team — no automated funnels.
Book a 15-minute call with our team. We'll understand your needs and explain exactly how FusionOps can support your business — no commitment required to have a conversation.
We respond to all enquiries within 3 business hours.
We'd rather answer these upfront than have them slow down a conversation.